ProtonWorks is a product-led company helping businesses scale their sales capabilities. We hire exceptional people and give them the autonomy to do their best work. If you are a Principal Customer Success Manager who thrives in high-ownership environments, we would love to hear from you.
What You'll Do:
- Collaborate with customer success on seamless handoffs post-sale
- Maintain accurate records of all sales activities in Salesforce
- Exceed quarterly revenue targets and contribute to team growth
- Provide market feedback to product and marketing teams
- Manage the full sales cycle from prospecting to closing
- Build and maintain a healthy sales pipeline using CRM tools
- Identify customer needs and align solutions to their goals
What We're Looking For:
- Exceptional ability to communicate complex ideas to all audiences
- Demonstrated impact at the company or industry level
- Strong external presence through publications, talks, or open source
- Experience shaping long-term technical vision and strategy
- 10+ years of deep expertise in your domain
What We Offer:
- Parental leave and family-friendly policies
- Fully remote — work from anywhere in the world
- Home office setup stipend ($500-$1,000)
- Company-wide team retreats twice per year
- Unlimited PTO and company-wide recharge days
To apply, send your resume and a short note about why you are excited about this role. We review every application and respond within 5 business days.